Angel Clothing Frequently Asked Questions (FAQ) Page

Angel Clothing Frequently Asked Questions (FAQ)
Section 1 - Ordering, Delivery & Payment Section 2 - Exchanges & Returns Section 3 - Visiting us Section 4 - Registration & Login Section 5 - Other Questions Section 6 - Christmas Delivery Information

Ordering, Delivery & Payment
1.1	How much does shipping cost?	Shipping costs depend on the weight of the item(s) ordered. You can check this by adding the item(s) to your shopping cart and clicking the "Estimate Shipping" button to bring up a shipping estimate page. If you're outside the UK you'll either need to be logged in or select your home country from the country list and click "Update" on the estimate page to get an accurate quote. Certain light but valuable or bulky items may cost more to ship- see individual item pages for details.
1.2	How long will my order take to arrive?	Most orders are dispatched within 48 hours but this may be extended during busy periods / over weekends. Some articles may need to be transferred from warehouse which can result in a slight delay to items being dispatched, If we do have any issues with your order we will be in touch as soon as possible. If you require an item by a specific date, please state this in the 'special instructions' box during checkout and we will endeavour to expedite the item for you. In the UK most goods are dispatched via Royal Mail 1st Class Post. This normally takes 1-2 working days to arrive to UK addresses, but may be slightly longer at busier times of the year, Special Next Day Delivery is available on request - please contact us and we will let you know how much extra this will be and we will confirm that your order items are immediately ready to dispatch. High value and bulky items are usually sent by Parcelforce courier. A Signature will be required on delivery. Courier delivery times vary but are typically 2 working days for UK addresses. Overseas orders are sent by Airmail for lighter items, or courier for heavier / higher value items. A signature may be required on receipt. Delivery times will vary depending on Destination Country but are typically 4-5 working days. Imports into your country may be subject to import duty if you are not within the EU. You are liable for any duties that may be imposed. Click on your country's flag on the main page for guidance. If your country is not listed, please email angelclothing@gmail.com for information. Please also check our shipping information page for additional help. Please note all shipping times are approximate and subject to factors beyond our control.
1.3	What should I do if I need an item or items urgently?	The best thing to do is to phone us directly on 02392 815413 during office hours. We can then check stocks and advise as to whether we can help. If you're unable to reach us during office hours please call the out of hours emergency number 07815 049645 or state you require the items urgently (and the date you require them by) in the 'Special Instructions' box when ordering.
1.4	How can I make sure I order the correct size?	You can check our clothing size and boot size charts for guidance. Individual items may also have their own individual size conversion charts as well. If you're not sure what size you should order, email angelclothing@gmail.com with the item(s) and your measurements and we will try to help. See the next section if despite this an item doesn't fit and needs to be returned.
1.5	How can I pay?	We accept all major credit & debit cards (except American Express) & PayPal. Cash (Pounds Sterling, US Dollars or Euros only) may be sent at your own risk by prior arrangement - we strongly recommend some type of secure postage for cash. Payment by direct bank transfer is also possible - contact us for details. UK customers ONLY may pay by cheque or postal order - again contact us for details.

Exchanges & Returns

How do I exchange or return an item or items?

Goods may be returned for a refund / exchange within 14 days of receipt, this is on the condition that they are returned unused (in their original packaging if appropriate). Please contact us as soon as possible to inform us you are returning the item and put a note in with parcel explaining how you would like us to proceed so as to avoid delays in dealing with your return.

IMPORTANT : Overseas customers Returning goods from outside the EU - It is most important that the packaging containing the returned items are marked clearly as RETURNED GOODS, Failure to do this may cause customs charges to be applied to the returned consignment. In the event of this happening, Angel Clothing may at it's sole discretion deduct the charge from any refund due.

Returns should be clearly marked and sent to :-

Angel Clothing
85 Fawcett Road
Southsea
Hants
PO4 0DB
UK

Visiting Us
3	Can I visit the shop?	Yes - we are open by appointment only so please contact us first. Either telephone on 02392 815413 or email angelclothing@gmail.com. Details of our location can be found here.

Registration & Login Problems

4.1

I'm having problems registering?

Please click here to open a new blank registration window and try filling in the form again. Note that the fields marked with a red star (*) are required. If you're outside the UK make sure you select your home country first to correctly configure the rest of the form. If you still cannot register please either email your Name, Address, Telephone Number, Email (and preferred password if any) to angelclothing@gmail.com or telephone us on 02392 815413 (+44 2392 815413 if outside UK) and we will set up an account for you.

4.2

I'm already registered but can't login?

Make sure you're using the same email you registered under to login with. If you've forgotten your password, click the "Forgot your password?" link under the login section to request a new password.

If you're still having problems email us at angelclothing@gmail.com with as much information as you can about your account and we will try to help.

Other Questions
5	I have a question that's not answered here?	Please email us at angelclothing@gmail.com for assistance.